Frequently Asked Questions
Yes! Simply log into our Customer Portal to skip or reschedule deliveries as required.
Creating an account is optional on our website, but is strongly advised. If you would like to manage your subscription via our Customer Portal, you will need to create an account using the same email address. If you get stuck, just let us know.
Our stylish matte-black handle is included with the first delivery on any Shave Plan. It is also included in our Sample Pack. All Refill Pack purchases contain razor cartridges only.
No. The OSCAR 2.0 has seen significant upgrades to both the handle and the razor cartridges. The new attachment mechanism means that the old handle is not compatible with the new razor cartridges and vice versa. If you have purchased an old handle, we'll replace it with a new one free of charge.
Our razor cartridges are designed to be attached directly from the case. Here are the full instructions.
Our blades should last about 7 shaves, though it depends on the coarseness of your hair and your blade care habits.
Unless otherwise specified, shipping is free Australia-wide for orders over $12. $10 flat rate shipping for orders under $12.
At this stage, we only ship OSCAR RAZOR within Australia. International customers can order Shaving Gels and Oils from our OSCAR Natural website.
All orders are dispatched from Beehive warehouse within 2 business days. Once dispatched, you can expect delivery within 4-6 business days, depending on where you are in Australia.
Orders of Shaving Gels and Oils are trackable so please refer to your shipping confirmation email for tracking information. Orders of razors only are sent via Letter Post. For this reason, they can not be sent to a Parcel Locker.
We do not, have not and will never perform animal testing on any of our products.
Our razors are designed to shave your face, not your head. We recommend that they not be used to shave your head.
Yes! In fact, a growing number of our subscribers are women.
Our subscription payments are processed by Braintree - a division of PayPal. The $1 amount that may appear on your bank balance is what's known as a pre-authorisation charge. It is used to ensure that card is valid, is not stolen and has sufficient funds. The following is taken from Braintree's support documentation. If you would like any further clarification please contact us at firstname.lastname@example.org
"The Braintree gateway verifies credit cards by running either a $0 or $1 authorization and then automatically voiding it. For most processors, Visa and Mastercard are initially tried with $0 authorizations. Some card types, such as American Express and Discover, don't consistently support $0 authorizations. These cards must instead be verified with $1 requests. In any instance where a $1 authorization returns a successful result, we immediately follow up with an automatic void request to ensure that the transaction does not settle and that it disappears from the cardholder's statement as soon as possible."
Yes! We offer a 60-day money-back guarantee. Visit this page for more details.